QUALITY PROGRAM

Heads Up is committed to providing quality products and services for our customers. Our quality program has been designed to meet AS9100 quality system requirements.

During 2000, Heads Up committed to the Malcolm Baldrige National Quality Program as an ongoing model for our business. This self-assessment ensures that all areas of the company are reviewed, and independent audits by Malcolm Baldrige experts are performed yearly. As part of the program, we examine the following areas of our business:

• Leadership
• Strategic planning
• Customer and market focus
• Information and analysis
• Human resource focus
• Process management
• Business results

Certifications:

• Air Agency Certificate (FAA Repair Station) – #HU9R459J (For products designed and manufactured by Heads Up)
• European Aviation Safety Agency -- # EASA 145.5433